In most of our villas a security deposit is required. The amount of the security deposit as well as the payment method is specified on the villa profile page under "additional information". The payment method varies from villa to villa. The most common payment method is directly to the keyholder / caretaker upon arrival at the villa, either in cash or with credit card. At the end of your stay you will check the villa together with the owner or responsible villa staff on site. If the villa is in good condition, the security deposit you paid on arrival will be refunded to you. If the deposit was paid in cash you get the amount back immediately, and if you paid with credit card the deposit will be returned within approximately 1-2 weeks.
Villada can also hold the security deposit with reservation. In this case we will provide you with our bank account details and you are required to transfer the security deposit to our bank account. After the stay the owner or responsible villa staff on site will let us know the condition of the villa and if everything is in order, we will transfer the security deposit back to you within approximately 1 week.
Check-in / Check-out
The check-in time on your arrival day is usually from 14:00, 15:00, 16:00 or 17:00 o’clock. The specific check-in time is always specified on the villa’s profile page under “additional information”. During high season the villas are usually fully booked, and therefore the check-in times are usually very strict, since most of the time another tenant has left the villa the same day as you arrive, and the villa needs to be cleaned and prepared properly for your arrival. During low season, owners or villa managers on site can be flexible regarding the arrival time to the villa and might be able to adapt to your schedule. The easiest way to check if early check-in is possible, is to be in direct contact with the local villa manager on the day of your arrival. In most cases the villa manager doesn't know before that if it will be possible to arrange early check-in or not. You will receive the villa manager’s contact information closer to your holiday (see “Arrival instructions timetable” below).
In some cases, there might be an extra fee for late check-in after a certain time. If this is the case, it is always specified on the villa profile page under “services and extra costs”.
The check-out time is usually before 10:00 o’clock. As in the case of early check-in, late check-outs can be hard (or impossible) to arrange during high season, since another tenant might be arriving the same day. During low season there might be some flexibility regarding the check-out time, depending on the following tenant's arrival time. Again, the easiest way to check if late check-out can be arranged, is to ask the villa manager directly when you arrive at the villa.
Arrival instructions timetable
Four weeks before your holiday, you will receive an e-mail where we ask you to fill out your flight details, passenger details and estimated arrival time to the accommodation. You will receive detailed arrival instructions as well as contact information of the key holder / caretaker within one week after filling out the required details. However, at the earliest approx. three weeks before the start of your trip. Before arrival you will be in contact with the villa owner or the villa staff on site. They will guide you and answer questions regarding the practical details on arrival.
Arrival info filling details
Local authorities in the destination country require villa owners to provide them with detailed information about guests who stay in their villas (such as name, birthday, passport number, nationality etc.). Villada is therefore obligated to collect this information and send it to the villa owner, who in turn passes it on to the local authorities. This procedure is similar to the one in hotels, where guests’ passports are registered upon arrival, only in this case the information is collected before the start of the trip. If the villa owners do not provide the local authorities with the required information, they may face hefty fines.
We comply with the General Data Protection Regulation 2016/679 and the information collected is not used in any other ways than the one mentioned above, nor is it shared with any other parties than the ones mentioned above.
Baby cot / high chair
If you need a baby cot and/or a high chair, please send us a request. In almost all of our villas one baby cot and one high chair can be arranged free of charge. Additional baby cots and/or high chairs can usually be arranged at an additional cost. However, in some of our villas there is always an extra fee for baby cots and/or high chairs. You will find more information about extra fees on the villa profile page under “services and extra costs” or by contacting Villada’s guest service team.
Extra services in the villa
In some of our villas there is an extra fee for services such as final cleaning, tourist tax, pool heating, air conditioning, electricity consumption, house heating etc. Just like with baby cots and high chairs, extra fees for extra services are always stated on the villa profile page under “services and extra costs”.
If you wish to have any services that come with an extra fee, please send us a request. In some of our villas the extra fees are paid in cash on site to the keyholder / villamanager, but in other villas we at Villada will send you a payment link through which you can pay the fee before your trip.
For the most part we recommend our clients to rent a car at the airport and use it to get to the villa. Having a rental car is also helpful during your stay, since most of our villas are located a few kilometers from the closest grocery store and other services. Renting a car also allows you to explore the destination during your vacation. Unfortunately we do not cooperate with car rental companies but we generally advise our customers to book through major international chains, such as Hertz, Avis, Budget.
Changes in group composition
If there is a change in your group composition, please send us an e-mail and inform us about it. In a few of our villas there is an increase in the rental cost of the group composition increases, so please contact Villada’s guest service team if there is a change in your group composition.
Do you have further questions that you have not received an answer to yet? See our FAQ or send us an e-mail at firstname.lastname@example.org and we'll be more than happy to help you!